Client Specialist (CS) / Client Advisor (CA)

Credit Culture Pte Ltd

Client Specialist (CS) / Client Advisor (CA)

Credit Culture Pte Ltd


Job Nature: Permanent

Position Level: Entry Level, Experienced

Job Category: Call Centre, Customer Service, Brand/Product Management, Account Management

Qualification: Diploma, Bachelor's / Honours

Salary: Login to view


GENERAL JOB DESCRIPTION

Primary role is to perform Client Specialist (CS) / Client Advisor (CA) function. In this role, you will join our Sales and Service Operations to follow through the customer’s life cycle journey. You are required to provide efficient and quality service to customers, and deliver superior customer service experience. You will perform online face-to-face verification to meet loan application requirements and comply with internal operational and control procedures. You are expected to exercise vigilance when performing duties, highlight unusual and suspicious transactions.

RESPONSIBILITIES

  • Perform inbound / outbound sales and service calls
  • Attend to inquiries via phone call, email and walk-in in a professional manner
  • Conduct face-to-face verification, know-your-customer checks for loan application
  • Handle loan administrative and loan processing
  • Achieve agreed Key Performance Indicators (KPIs) by enhancing existing and acquiring new qualified relationships
  • Assist with general administrative and servicing duties
  • Any other duties as assigned

EDUCATION

  • Diploma in any discipline (entry level or experienced candidates will be considered)

REQUIREMENTS

  • Experience in Call Centre, Banking or Client Service environment will be an advantage
  • Possess excellent telephone etiquette and strong communication skills
  • Understanding of Know Your Customer and Enhanced Due Diligence requirements
  • Able to multi-task and work under pressure in a FinTech start-up environment
  • Able to work independently as well as part of a team with a strong desire for excellence
  • Open to work on staggered / rotational shifts including Weekends and Public Holidays to support shift operations

WORKING CONDITIONS HOURS / SHIFTS

Monday to Sunday (including Public Holiday), 09:00hr to 22:00hr / Shifts 42 to 44 hours per week

BENEFITS

Tier-based sales and service incentives

OTHER

Shift allowance will be provided, where applicable


Company Overview

DEY (holding company of Credit Culture) is a FinTech company providing fully digital solutions in the personal loans space in Singapore. Our innovative and proprietary technology enables the company to address current market inefficiencies, enabling consumers to benefit from a faster, cheaper, and better loan application process. 
Using innovative digitalised solutions in the lending industry, DEY and its subsidiary, Credit Culture, aim to lower the cost of credit for consumers and drive financial inclusion across a spectrum of income bands.
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