Senior Officer, Customer Assurance Team, Business Processes and Administration
BrightMinds - UOB BrightMinds - UOB


Grow With UOB

At UOB, we believe people are our greatest asset. This is why your talent and contributions will never go unrecognised. Besides a competitive remuneration which includes an attractive employee care programme comprising comprehensive staff rewards programmes, such as medical care, insurance cover, and a wide array of financial and banking incentives, our employees can also look forward to relaxing holiday facilities in Singapore and abroad.

  • We seek the best
  • We place high calibre people in value-creating roles
  • We build a strong talent bench
  • We provide challenging and rewarding opportunities
  • We create a nurturing environment

Career Progression

BrightMinds - UOB Career Progression

Senior Officer, Customer Assurance Team, Business Processes and Administration

Functional area: Personal Financial Services (PFS)
Employment type: Full-time
Job Type: Permanent

Job Responsibilities:
Reporting to Team Head, Customer Assurance Team, your key responsibilities include:
  • Review, understand and record customer’s “MWP” (My Wealth Planner) details into a consolidated file for callback
  • Perform callback to obtain acknowledgement on the Wealth product(s) purchased
  • Update the outcomes of the callbacks in consolidated file
  • Perform analysis of call outcomes
  • Perform ad-hoc assignments (that include administrative matters and ad-hoc phone calls per bank’s strategic directive as assigned) from time to time
Job Requirements:
  • Possess good telephony skills, pleasant voice and charisma over the phone
  • Customer-centric and interpersonal ability to handle challenging calls (and customers) and phone communication is critical
  • Good interpersonal communication skills to effectively interact with colleagues and external parties
  • Knowledge of and familiarity with FAA regulations, customer’s MWP and the selling of Investments and Insurance Products will be an advantage
  • A desk-bound job, and working overtime and/or staggered hours may be needed when necessary