Customer Service Agent (Changi Airport/ 2 Years Contract/ Up to $2,100)
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People Advantage provides uncompromised manpower outsourcing solutions. As a member of the Certis Group, we have a strong advantage in manpower solutions, tapping on years of experience and expertise in putting together the synergistic best fit solution of Man (human resources), Machine (technology) and Method (end-to-end process of excellence). This is an operating philosophy we call M3. Not to mention our developed frameworks and dedication in delivering service excellence and continuous improvement. What this translates to is a dynamic, innovative and forward-looking company that is geared to anticipate your every need, and exceed all expectations from a complete end-to-end process. In short, we plan for your success today, and into the future. Our professional suite of services include manpower consulting, analysis, planning, implementation and management of human resources, transition management, operations and processes. With People Advantage, you can be assured of our commitment to deliver workforce and business optimisation to create an effective advantage for your business.

Customer Service Agent (Changi Airport/ 2 Years Contract/ Up to $2,100)

Customer Service Agent (Changi Airport/ 2 Years Contract/ Up to $2,100)

Be part of the upcoming ATTRACTION coming up in Changi Airport!!!
Main duties: Operations, Admissions/Ticketing, Roving and Guest Services

Working hours: (Rotating Shift)
Shift 1 : 8am to 8pm
Shift 2: 10am to 10pm
Shift 3: 12noon to 12 midnight
Shift 4: 2pm to 2am
Every 4 days of work, 2 days off

Job Scope:
(a) Ticketing operations;
(b) Crowd control and re-entry management;
(c) Safety management and briefings;
(d) Items’ distribution to guests/customers/visitors;
(e) First line of response for attractions-related enquiries, admissions/ticketing processes and procedures etc;
(f) Enhancement of guest/customer/visitor’s experience within the premises;
(g) To be responsible for the respective attractions’ daily operations.
(h) To carry out scheduled checks on the attractions’ systems, equipment, structures etc. before, during and after operating hours.
(i) To serve as the first contact with customers/guests/visitors entering the premises and as the first-level responder to any query on the admissions, ticketing or membership (if any) issues and direct the queries to the relevant staff if/when an escalation of the issue is required to supervisor/superiors
(j) Assist in the sale of tickets, perform cashiering duties including collection of sales proceeds, and handle general enquiries to the admissions and ticketing procedures and policies.
(k) To serve as an ambassador and be extensively familiar with the attractions’ information, features etc.
(l) To assist guests/customers/visitors’ usage of the digital directories, ticketing kiosks, survey kiosks etc.
(m) Executing “WOW" initiatives to delight guests (during special occasions, give out freebies etc.)
(n) Assisting guests to log-in to and troubleshoot for wifi
(o) Performing queue management at areas such as (but not limited to) box office, information counter/podium, ticketing machine. Queue management also includes initiatives like distribution of candy and water
(p) Wayfinding
(q) Resolving customer related issues and complaints
(r) Ensuring that guests are not seated at non-designated seating areas
(s) Ensuring that overstayers are politely informed to leave the premise
(t) Pro-actively offering solutions and making small talk with guests especially when if guests require assistance
(u) Pro-actively offering tourist privileges to tourists
(v) Proactively assisting guests with taxi bookings
(w) Conducting the “Tour" program where required
(x) Performing the role of Shopping Concierge which includes:
• Giving shopping recommendations to guests who have booked the service
• Coordinating with tenants to select items which may be of interest to the guest
• Roving around retail areas to extend the Shopping Concierge service to guest who require retail assistance during non-appointment or non-peak hours
• Providing guest with information on Rewards Programs
• Assisting guest with GST refund
• Attending to appointment requests, enquiries or after-service support on web based and mobile communication applications

Job Requirements:
(i) Able to work rotating shifts
(ii) Customer oriented
(iii) Miniumn GCE “O" Level

Interested applicants may send your resume to [Click Here to Email Your Resume], stating your availability, work experience, current and expected remuneration.

We regret that only shortlisted candidates will be notified.


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