Opening for Content Librarian by Central Provident Fund Board
CPF ABOUT US   CPF APPLY NOW

 

 

Join Us For a Meaningful Career

 

Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family, in one of the following fields:

Enforcement


Enforcement

 

"There is great satisfaction when we manage to recover the employee's CPF contributions, particularly when we can help more vulnerable groups like the low-wage workers."

 

Khoo Lee Shan
Senior Investigation Officer (Recovery)
 

Management of CPF Schemes

CPF Schemes

 

"I took up the Education Reimbursement Scheme to complete my part-time degree and was subsequently sponsored for a graduate diploma in Leading and Sustaining Change Management under the Training Sponsorship Scheme. I was also exposed to different portfolios to take on more challenging roles and to develop my potential."

 

Joanne Tan Hwee Guek
Assistant Director
(Member Accounts Services)
 

Customer Service


Customer Service

 

"Our Parent-Care Leave gives me time to accompany my parents for their medical appointments."

 

Haryati Bte Zainal Abidin
Assistant Head
(Service Centre & E-service)
 

Information Technology

Information Technology

 

"Unlike the other organisations I've worked for, CPF Board has a unique culture where our Core Management communicates and interacts with staff frequently and efficiently. There is no lack of open avenues to facilitate such communication within the Board."

 

Sameer Javad
Senior IT Consultant
(Member Application Systems 1)

Career Opportunities


The CPF Board is the trustee of members' CPF savings. We seek to protect and preserve the value of the savings. We provide fair market returns at minimal risk, while opening avenues for members to seek higher returns on their own after carefully considering the risks involved. The guiding principle is prudence. And returns should contribute towards the member's well-being in his retirement.

In CPF Board, we believe in achieving our mission and vision through motivated people who are committed to learn, improve and innovate. We do so by creating a conducive work environment and by attracting, nurturing and retaining talent. We provide competitive rewards & benefits to our staff. We develop our staff through well-structured training & development programmes and career development planning.

Content Librarian

Information Technology

IT systems form the backbone of our operations. We are looking for individuals with passion and IT expertise, to help us improve the delivery of our systems and services.  The Board’s IT systems support a high daily volume of financial transactions for CPF members. In addition to keeping the lights on, the Board also keeps pace with the external environment through innovation in its IT systems.

Content Librarian

This job holder will be responsible for designing and organising complex systems of information at our digital and non-digital service channels to anticipate the end user’s experience needs. Vision of success is for our end users to be able to find exactly what they are looking for when they use our digital and non-digital service channels. Empathetic to user values and needs, and the ability to effectively communicate ideas will be crucial.

Responsibilities

  • Collaborate with UX researchers/designers to develop UX information architecture for both digital and non-digital CPF services
  • Gather, re/write and elicit content from subject matter experts
  • Classify/categorise and govern content to optimise user experience
  • Lead engagement with internal and external stakeholders to explain UX information architecture rationales
  • Use data-driven critical assessment to convince stakeholders of rationales
  • Produce UX information architecture documentation/artefacts
  • Design site maps, navigation models, content models, taxonomies and wireframes
  • Develop and refine prototypes to validate design
  • Upskill other officers in UX information architecture capabilities

Requirements

  • Relevant experience in field of Information Studies and/or Library Science
  • Strong analytical and problem-solving skills to effectively evaluate complex information and make appropriate decisions
  • Good collaboration skills to work with different levels e.g. business leads, business users and IT Technical team
  • Effective communication and negotiation skills to engage, influence and win buy-in and commitment from key stakeholders
  • Ability to work independently or within a team to achieve results, even in situations of high pressure and ambiguity
  • Passionate about creating experiences that fuse non-digital and digital through research, analytics, design and delivery