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Why Join Us

 

We serve more than 4 million CPF members, safeguarding $400 billion of their savings and helping them to meet their retirement, healthcare and home ownership needs.

We pull together as one Team CPF, committed to enabling Singaporeans to have a secure retirement. We believe in your potential, and the CPFB Academy will help you to grow professionally in your career with us. We care for you and your family, and our warm and friendly culture will make you feel right at home.

We offer a wide range of career options, with more than 60 departments in the following job families:

Policy and Corporate Management

Our policy, statistics and research teams design policies based on strong data-driven research and business intelligence. The Corporate teams provide professional expertise in Communications, Strategic Planning, Audit, Legal, Risk Management, Finance and Human Capital Management.

 


Customer Service

Our Customer Service team provides personalised services to our members to help them make informed choices to optimise their CPF savings.
 

CPF Schemes Management

Our Schemes Management team oversees the CPF accounts of all our members, providing effective services for members to access savings for approved users to meet their retirement, healthcare, housing and other needs.

 



Agency Services

We work with other government agencies to implement and administer national schemes such as the GST Voucher, Workfare Income Supplement and Silver Support Scheme to benefit citizens.
 

Infocomm Technology

Our IT team is the backbone of our operations, providing secure and innovative technology solutions to serve our members.

 






Enforcement

We work with employers to ensure our CPF members receive accurate and timely CPF contributions.

 

Career Opportunities


The CPF Board is the trustee of members' CPF savings. We seek to protect and preserve the value of the savings. We provide fair market returns at minimal risk, while opening avenues for members to seek higher returns on their own after carefully considering the risks involved. The guiding principle is prudence. And returns should contribute towards the member's well-being in his retirement.

In CPF Board, we believe in achieving our mission and vision through motivated people who are committed to learn, improve and innovate. We do so by creating a conducive work environment and by attracting, nurturing and retaining talent. We provide competitive rewards & benefits to our staff. We develop our staff through well-structured training & development programmes and career development planning.

Customer Service Executive (Call Centre) - Contract

Customer Service Executive (Call Centre) – Contract

As trustee of the nation’s retirement savings, the Central Provident Fund (CPF) Board helps 3.8 million CPF members save for their retirement, healthcare and housing needs. Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family.

Customer Service Executives are our face to CPF members. They help CPF members make informed choices about their CPF savings by understanding and meeting their information needs with empathy. This is the job for you if you thrive on interacting with many people during the course of the day and enjoy being of service to other people.

Job Responsibilities

  • Provide personalised service to manage CPF members' enquiries on CPF schemes and services over telephone at our various call centres.
  • Create good customer experience through effective service delivery, easy-to-use platforms and with an empathetic mindset.

Job Requirements

  • Tertiary qualification with at least 1 year of experience in customer service (i.e. phone calls, face-to-face contact, or emails) in the service/hospitality industry are preferred.  Graduates with no experience but a passion in customer care are welcome to apply.
  • Pleasant disposition and positive attitude
  • Dynamic individual with service aptitude and willingness to go the extra mile
  • Possesses strong interpersonal and communication skills

TRUST. Everything We Stand For.


Visit www.cpf.gov.sg/careers to find out about working in CPF Board.

You can email your enquiries relating to career or internship opportunities with CPF Board to hr@cpf.gov.sg